GDPR-Compliant AI Assistants

AI assistants process whatever data users feed them: confidential business documents, customer communications, legal contracts, HR records, source code with embedded credentials, and casual queries that may contain personal information. Unlike most SaaS tools where data flows are predictable, AI assistants receive unstructured input that can contain any type of sensitive data. When your AI assistant is operated by a US company like OpenAI or Microsoft, every prompt and its context is processed on US infrastructure. The GDPR implications are significant. AI providers may use prompts to train their models, meaning your confidential data could influence responses given to other users. Even when training on user data is disabled, the prompts themselves are processed and potentially logged on US servers subject to the CLOUD Act. European AI providers process all inference within the EU, offer clear data processing agreements, and provide transparency about whether and how prompts are used for model improvement. For businesses handling personal data, choosing an EU-based AI provider is essential to maintaining the confidentiality commitments you have made to your customers and employees.