Zammad vs Userlike
Both Zammad and Userlike are European-built, GDPR-compliant solutions in the customer support space. This comparison breaks down their features, pricing, compliance posture, and data residency so you can make an informed choice for your team.
Quick Overview
Zammad
EU- Headquarters
- Berlin, DE
- Pricing
- Free
- Open Source
- Yes
Userlike
EU- Headquarters
- Cologne, DE
- Pricing
- Free
- Open Source
- No
Key Differences
- Zammad offers a free tier, while userlike offers a free tier. The different pricing models mean you should evaluate which approach better fits your usage pattern.
- Zammad is open source, meaning you can audit the code, self-host, and avoid vendor lock-in. Userlike is proprietary, which often means a more polished out-of-the-box experience and dedicated support, but less flexibility for customisation.
- Userlike holds ISO 27001 certification, providing third-party assurance of its security practices. Zammad does not currently hold these certifications, which may matter for enterprise procurement requirements.
- Userlike was founded in 2011, giving it a 5-year head start over Zammad (founded 2016). More time in market often means a larger user community and more mature integrations, though newer entrants may offer more modern architectures.
- Each product has unique strengths: Zammad offers Multi-channel ticketing (email, phone, chat, social) and Knowledge base, while Userlike provides Live chat and Unified messaging. Your choice depends on which capabilities matter most for your workflow.
Feature Comparison
| Feature | Zammad | Userlike |
|---|---|---|
| Name | Zammad | Userlike |
| Pricing | Free | Free |
| Free Tier | ||
| GDPR | ||
| ISO 27001 | ||
| Open Source | ||
| Headquarters | Berlin, DE | Cologne, DE |
| Data Centers | DE | DE |
| Multi-channel ticketing (email, phone, chat, social) | ||
| Knowledge base | ||
| SLA management and escalation | ||
| Automation with macros and triggers | ||
| Full-text search | ||
| Time accounting | ||
| Reporting and analytics | ||
| LDAP and Exchange integration | ||
| Role-based access control | ||
| Self-hosting option | ||
| Live chat | ||
| Unified messaging | ||
| WhatsApp integration | ||
| Chatbots | ||
| Video calls | ||
| Smart routing | ||
| Analytics | ||
| GDPR tools | ||
| Operator groups |
Pricing Comparison
Zammad
Freefree self-hosted / hosted plans
Userlike
Freefreemium
Compliance Comparison
Zammad
GDPRDPA
Userlike
GDPRISO 27001DPA
Get Started
Categories
How to Choose
You need code transparency or self-hosting
Choose Zammad
You want a fully managed, turnkey solution
Choose Userlike
Your procurement requires ISO 27001 certification
Choose Userlike
You need enterprise-grade support and stability
Choose Userlike
You prefer a nimble provider with personalised support
Choose Zammad
Zammad vs Userlike — FAQ
What is the main difference between Zammad and Userlike?
Both Zammad and Userlike are European customer support solutions with full GDPR compliance. The key differences lie in their approach: Zammad is open source while Userlike is proprietary, and Zammad uses free self-hosted / hosted plans pricing while Userlike uses freemium. Zammad is headquartered in Berlin, Germany, while Userlike is based in Cologne, Germany. Your choice should depend on your specific requirements for features, pricing, and data residency.
Which is more affordable, Zammad or Userlike?
Both Zammad and Userlike offer free tiers, so you can try either without cost. Pricing models differ (free self-hosted / hosted plans vs. freemium), so compare based on your usage pattern rather than just the starting price.
Are both Zammad and Userlike GDPR compliant?
Yes. Both Zammad and Userlike are European companies that store data within the EU/EEA and offer Data Processing Agreements. Neither is subject to the US CLOUD Act or FISA surveillance. Additionally, Userlike holds ISO 27001 certification. For GDPR purposes, either option eliminates the legal risks associated with using US-based services.