Userlike vs Trengo
Both Userlike and Trengo are European-built, GDPR-compliant solutions in the customer support space. This comparison breaks down their features, pricing, compliance posture, and data residency so you can make an informed choice for your team.
Quick Overview
Userlike
EU- Headquarters
- Cologne, DE
- Pricing
- Free
- Open Source
- No
Trengo
EU- Headquarters
- Utrecht, NL
- Pricing
- From €19/mo
- Open Source
- No
Key Differences
- Userlike offers a free tier, while trengo starts at €19/month. This makes Userlike more accessible for individuals and small teams exploring their options before committing.
- Data residency differs: Userlike hosts data in Germany, while Trengo hosts in Netherlands, EU. If your organisation requires data to stay in a specific EU country, this distinction matters for compliance.
- Userlike holds ISO 27001 certification, providing third-party assurance of its security practices. Trengo does not currently hold these certifications, which may matter if your organisation requires them for vendor approval.
- Userlike was founded in 2011, giving it a 6-year head start over Trengo (founded 2017). More time in market often means a larger user community and more mature integrations, though newer entrants may offer more modern architectures.
- Each product has unique strengths: Userlike offers Unified messaging and WhatsApp integration, while Trengo provides Omnichannel inbox and WhatsApp Business. Your choice depends on which capabilities matter most for your workflow.
Feature Comparison
| Feature | Userlike | Trengo |
|---|---|---|
| Name | Userlike | Trengo |
| Pricing | Free | From €19/mo |
| Free Tier | ||
| GDPR | ||
| ISO 27001 | ||
| Open Source | ||
| Headquarters | Cologne, DE | Utrecht, NL |
| Data Centers | DE | NL, EU |
| Live chat | ||
| Unified messaging | ||
| WhatsApp integration | ||
| Chatbots | ||
| Video calls | ||
| Smart routing | ||
| Analytics | ||
| GDPR tools | ||
| Operator groups | ||
| Omnichannel inbox | ||
| WhatsApp Business | ||
| Team collaboration | ||
| Automations | ||
| Custom integrations |
Pricing Comparison
Userlike
Freefreemium
Trengo
From €19/mosubscription
Compliance Comparison
Userlike
GDPRISO 27001DPA
Trengo
GDPRDPA
Get Started
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How to Choose
You're a startup or individual on a budget
Choose Userlike
Your procurement requires ISO 27001 certification
Choose Userlike
Userlike vs Trengo — FAQ
What is the main difference between Userlike and Trengo?
Both Userlike and Trengo are European customer support solutions with full GDPR compliance. The key differences lie in their approach: Userlike uses freemium pricing while Trengo uses subscription. Userlike is headquartered in Cologne, Germany, while Trengo is based in Utrecht, Netherlands. Your choice should depend on your specific requirements for features, pricing, and data residency.
Which is more affordable, Userlike or Trengo?
Userlike offers a free tier, while trengo starts at €19/month. Pricing models differ (freemium vs. subscription), so compare based on your usage pattern rather than just the starting price.
Are both Userlike and Trengo GDPR compliant?
Yes. Both Userlike and Trengo are European companies that store data within the EU/EEA and offer Data Processing Agreements. Neither is subject to the US CLOUD Act or FISA surveillance. Additionally, Userlike holds ISO 27001 certification. For GDPR purposes, either option eliminates the legal risks associated with using US-based services.