Pipedrive vs Twenty
Both Pipedrive and Twenty are European-built, GDPR-compliant solutions in the crm space. This comparison breaks down their features, pricing, compliance posture, and data residency so you can make an informed choice for your team.
Quick Overview
Pipedrive
EU- Headquarters
- Tallinn, EE
- Pricing
- From €14/mo
- Open Source
- No
Twenty
EU- Headquarters
- Paris, FR
- Pricing
- Free
- Open Source
- Yes
Key Differences
- Twenty offers a free tier, while pipedrive starts at €14/month. If you want to try before you buy, Twenty lets you get started without any upfront cost.
- Twenty is open source, giving you full code transparency and the option to self-host. Pipedrive is proprietary — typically offering a more streamlined setup and managed support, but without the ability to inspect or modify the source code.
- Data residency differs: Pipedrive hosts data in EU, US, while Twenty hosts in EU. If your organisation requires data to stay in a specific EU country, this distinction matters for compliance.
- Pipedrive holds ISO 27001 and SOC 2 certifications, providing third-party assurance of its security practices. Twenty does not currently hold these certifications, which may matter if your organisation requires them for vendor approval.
- Pipedrive was founded in 2010, giving it a 13-year head start over Twenty (founded 2023). More time in market often means a larger user community and more mature integrations, though newer entrants may offer more modern architectures.
- Each product has unique strengths: Pipedrive offers Visual sales pipeline and Email integration and tracking, while Twenty provides Contact and company management and Deal pipeline tracking. Your choice depends on which capabilities matter most for your workflow.
Feature Comparison
| Feature | Pipedrive | Twenty |
|---|---|---|
| Name | Pipedrive | Twenty |
| Pricing | From €14/mo | Free |
| Free Tier | ||
| GDPR | ||
| ISO 27001 | ||
| Open Source | ||
| Headquarters | Tallinn, EE | Paris, FR |
| Data Centers | EU, US | EU |
| Visual sales pipeline | ||
| Email integration and tracking | ||
| Workflow automation | ||
| Customizable reports and dashboards | ||
| Contact and deal management | ||
| AI sales assistant | ||
| Built-in calling | ||
| 400+ integrations marketplace | ||
| Mobile apps (iOS/Android) | ||
| Revenue forecasting | ||
| Contact and company management | ||
| Deal pipeline tracking | ||
| Customizable data model | ||
| Email integration | ||
| Task management | ||
| Activity timeline | ||
| GraphQL API | ||
| Self-hosting option | ||
| Full-text search and filters |
Pricing Comparison
Pipedrive
From €14/moper-user subscription
Twenty
Freefree / enterprise
Compliance Comparison
Pipedrive
GDPRISO 27001SOC 2DPA
Twenty
GDPRDPA
Get Started
Categories
How to Choose
You need code transparency or self-hosting
Choose Twenty
You want a fully managed, turnkey solution
Choose Pipedrive
You're a startup or individual on a budget
Choose Twenty
Your procurement requires ISO 27001 certification
Choose Pipedrive
You need enterprise-grade support and stability
Choose Pipedrive
You prefer a nimble provider with personalised support
Choose Twenty
Pipedrive vs Twenty — FAQ
What is the main difference between Pipedrive and Twenty?
Both Pipedrive and Twenty are European crm solutions with full GDPR compliance. The key differences lie in their approach: Twenty is open source while Pipedrive is proprietary, and Pipedrive uses per-user subscription pricing while Twenty uses free / enterprise. Pipedrive is headquartered in Tallinn, Estonia, while Twenty is based in Paris, France. Your choice should depend on your specific requirements for features, pricing, and data residency.
Which is more affordable, Pipedrive or Twenty?
Pipedrive starts at €14/month, while twenty offers a free tier. Pricing models differ (per-user subscription vs. free / enterprise), so compare based on your usage pattern rather than just the starting price.
Are both Pipedrive and Twenty GDPR compliant?
Yes. Both Pipedrive and Twenty are European companies that store data within the EU/EEA and offer Data Processing Agreements. Neither is subject to the US CLOUD Act or FISA surveillance. Additionally, Pipedrive holds ISO 27001 certification. For GDPR purposes, either option eliminates the legal risks associated with using US-based services.