Crisp vs Userlike
Both Crisp and Userlike are European-built, GDPR-compliant solutions in the customer support space. This comparison breaks down their features, pricing, compliance posture, and data residency so you can make an informed choice for your team.
Quick Overview
Crisp
EU- Headquarters
- Nantes, FR
- Pricing
- Free
- Open Source
- No
Userlike
EU- Headquarters
- Cologne, DE
- Pricing
- Free
- Open Source
- No
Key Differences
- Data residency differs: Crisp hosts data in France, Netherlands, while Userlike hosts in Germany. If your organisation requires data to stay in a specific EU country, this distinction matters for compliance.
- Userlike holds ISO 27001 certification, providing third-party assurance of its security practices. Crisp does not currently hold these certifications, which may matter for enterprise procurement requirements.
- Userlike was founded in 2011, giving it a 4-year head start over Crisp (founded 2015). More time in market often means a larger user community and more mature integrations, though newer entrants may offer more modern architectures.
- Each product has unique strengths: Crisp offers Shared inbox and Chatbot builder, while Userlike provides Unified messaging and WhatsApp integration. Your choice depends on which capabilities matter most for your workflow.
Feature Comparison
| Feature | Crisp | Userlike |
|---|---|---|
| Name | Crisp | Userlike |
| Pricing | Free | Free |
| Free Tier | ||
| GDPR | ||
| ISO 27001 | ||
| Open Source | ||
| Headquarters | Nantes, FR | Cologne, DE |
| Data Centers | FR, NL | DE |
| Live chat | ||
| Shared inbox | ||
| Chatbot builder | ||
| Knowledge base | ||
| CRM | ||
| Status page | ||
| Video calls | ||
| Campaigns | ||
| Co-browsing | ||
| Unified messaging | ||
| WhatsApp integration | ||
| Chatbots | ||
| Smart routing | ||
| Analytics | ||
| GDPR tools | ||
| Operator groups |
Pricing Comparison
Crisp
Freefreemium
Userlike
Freefreemium
Compliance Comparison
Crisp
GDPRDPA
Userlike
GDPRISO 27001DPA
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How to Choose
Your procurement requires ISO 27001 certification
Choose Userlike
You need enterprise-grade support and stability
Choose Userlike
You prefer a nimble provider with personalised support
Choose Crisp
Crisp vs Userlike — FAQ
What is the main difference between Crisp and Userlike?
Both Crisp and Userlike are European customer support solutions with full GDPR compliance. The key differences lie in their approach: Crisp is headquartered in France while Userlike is based in Germany. Crisp is headquartered in Nantes, France, while Userlike is based in Cologne, Germany. Your choice should depend on your specific requirements for features, pricing, and data residency.
Which is more affordable, Crisp or Userlike?
Both Crisp and Userlike offer free tiers, so you can try either without cost. Both use freemium pricing, so compare the tiers that match your team size and feature needs.
Are both Crisp and Userlike GDPR compliant?
Yes. Both Crisp and Userlike are European companies that store data within the EU/EEA and offer Data Processing Agreements. Neither is subject to the US CLOUD Act or FISA surveillance. Additionally, Userlike holds ISO 27001 certification. For GDPR purposes, either option eliminates the legal risks associated with using US-based services.