Crisp vs Trengo
Both Crisp and Trengo are European-built, GDPR-compliant solutions in the customer support space. This comparison breaks down their features, pricing, compliance posture, and data residency so you can make an informed choice for your team.
Quick Overview
Crisp
EU- Headquarters
- Nantes, FR
- Pricing
- Free
- Open Source
- No
Trengo
EU- Headquarters
- Utrecht, NL
- Pricing
- From €19/mo
- Open Source
- No
Key Differences
- Crisp offers a free tier, while trengo starts at €19/month. This makes Crisp more accessible for individuals and small teams exploring their options before committing.
- Data residency differs: Crisp hosts data in France, Netherlands, while Trengo hosts in Netherlands, EU. If your organisation requires data to stay in a specific EU country, this distinction matters for compliance.
- Each product has unique strengths: Crisp offers Shared inbox and Chatbot builder, while Trengo provides Omnichannel inbox and WhatsApp Business. Your choice depends on which capabilities matter most for your workflow.
Feature Comparison
| Feature | Crisp | Trengo |
|---|---|---|
| Name | Crisp | Trengo |
| Pricing | Free | From €19/mo |
| Free Tier | ||
| GDPR | ||
| ISO 27001 | ||
| Open Source | ||
| Headquarters | Nantes, FR | Utrecht, NL |
| Data Centers | FR, NL | NL, EU |
| Live chat | ||
| Shared inbox | ||
| Chatbot builder | ||
| Knowledge base | ||
| CRM | ||
| Status page | ||
| Video calls | ||
| Campaigns | ||
| Co-browsing | ||
| Omnichannel inbox | ||
| WhatsApp Business | ||
| Chatbots | ||
| Team collaboration | ||
| Automations | ||
| Analytics | ||
| Custom integrations |
Pricing Comparison
Crisp
Freefreemium
Trengo
From €19/mosubscription
Compliance Comparison
Crisp
GDPRDPA
Trengo
GDPRDPA
Get Started
Categories
How to Choose
You're a startup or individual on a budget
Choose Crisp
You need enterprise-grade support and stability
Choose Trengo
You prefer a nimble provider with personalised support
Choose Crisp
Crisp vs Trengo — FAQ
What is the main difference between Crisp and Trengo?
Both Crisp and Trengo are European customer support solutions with full GDPR compliance. The key differences lie in their approach: Crisp uses freemium pricing while Trengo uses subscription. Crisp is headquartered in Nantes, France, while Trengo is based in Utrecht, Netherlands. Your choice should depend on your specific requirements for features, pricing, and data residency.
Which is more affordable, Crisp or Trengo?
Crisp offers a free tier, while trengo starts at €19/month. Pricing models differ (freemium vs. subscription), so compare based on your usage pattern rather than just the starting price.
Are both Crisp and Trengo GDPR compliant?
Yes. Both Crisp and Trengo are European companies that store data within the EU/EEA and offer Data Processing Agreements. Neither is subject to the US CLOUD Act or FISA surveillance. For GDPR purposes, either option eliminates the legal risks associated with using US-based services.